Digital Experience Manager (FTC)
Croda is a FTSE100 organisation
where we truly believe our people are our difference and this, along with our
values of Innovative, Responsible and Together, create ‘our Purpose, Smart science
to improve lives™’. With over 5,000 employees globally, we specialise in the
research and development of innovative ingredients for the Life Science and
Consumer Care markets.
We are focused on developing our inclusive
culture through accountability, collaboration and innovation. As we continue to
deliver our ambitious growth strategy, we're looking for a Digital Experience
Manager to help transform how customers interact with Croda online.
This is an exciting opportunity for a
strategic digital leader to define the future vision for our global digital
experience, influencing how customers discover, engage with and buy from Croda.
You will play a pivotal role in shaping our digital ecosystem, driving
innovation and helping us create seamless, customer-centric experiences that
support business growth.
Who We’re Looking For:
- Strong B2B eCommerce experience, leading digital experience and customer engagement strategies within complex organisations
- A deep understanding of user experience, customer journeys, digital marketing and content effectiveness
- Experience developing digital roadmaps and translating vision into actionable initiatives
- The ability to influence senior stakeholders and build alignment across diverse teams
- Knowledge of website technologies, CMS platforms and digital ecosystems
- Experience using data and customer insights to inform decisions and measure success
- An understanding of AI and emerging technologies and their application within digital customer experiences
- Excellent communication, stakeholder management and project leadership skills
- A curious, innovative mindset and a passion for creating exceptional customer experiences
- Degree level education in technical or business disciplines
What You’ll Be Doing:
- Develop and own the long-term digital experience strategy for Croda's customer-facing websites and digital platforms
- Define the future vision for our digital customer journey, identifying opportunities to improve engagement, self-service and online customer interactions
- Lead the development of strategic roadmaps and business cases that support our digital transformation ambitions
- Partner with Marketing, IT, Data and external agencies to deliver innovative digital experiences that create measurable value
- Establish a performance framework to assess website effectiveness, customer engagement and digital impact
- Drive the strategic adoption of AI-powered capabilities, including intelligent search, personalisation and content optimisation
- Identify emerging digital trends, technologies and best practices to ensure Croda remains ahead of the market
- Act as the voice of the customer, using insight and analytics to continuously improve the online experience
- Provide strategic ownership of key digital platforms and technologies, ensuring they support customer and business needs
Additional Information
This is a hybrid role based at our Global HQ in
Cowick, Snaith (East Yorkshire)
Fixed term contract length: 1 Year
If you require any reasonable adjustments during the hiring process or experience any issues
with our online application process, please email candidate@croda.com.
Why Croda?
This is a rare
opportunity to shape the future of digital engagement within a global
science-led organisation.
You'll have the
opportunity to:
- Create and influence Croda's future digital
customer experience vision
- Work across multiple international markets and
business sectors
- Lead high-profile digital transformation
initiatives with executive visibility
- Explore how emerging technologies and AI can create
competitive advantage
- Join a purpose-led organisation committed to
innovation, sustainability and improving lives
At Croda, we believe our people are
our difference. We are people-led, driven by the desire to do good and deliver
value, a unifying principle shaped by all the great people that have
travelled through Croda since our beginning in 1925. We pride ourselves on bringing together
diverse teams and talents from across the globe and, guided by our values of
Responsible, Innovative, and Together, we are passionate about building an
inclusive, collaborative, and diverse organisation with innovation and customer
focus underpinning all that we do.
Croda is an
equal opportunities employer and positively encourages applications from
suitably qualified and eligible candidates regardless of sex, race, disability,
age, sexual orientation, marriage or civil partnership, pregnancy or maternity,
religion or belief. #LI-SB1